Privacy Policy

Last Updated: August 13, 2026

At MS Enterprises, we respect your privacy and are committed to protecting the personal information you provide when using our home appliance repair, maintenance, servicing, and cleaning services in Hyderabad. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services.

1. Information We Collect

To provide our services efficiently, we may collect the following types of information:

Personal Details

  • Full name

  • Mobile number

  • Email address

  • Home or business address

  • Other contact details provided during a service enquiry or booking

Service Information

  • Appliance type, brand, and model

  • Description of the appliance problem or requested service

  • Service appointment details

  • Previous service information maintained by MS Enterprises

  • Warranty or repair-related information, where applicable

Payment Information

We may collect billing and transaction details required for invoicing and payment confirmation.

For your security, MS Enterprises does not intentionally retain complete debit or credit card details.

Communication Records

We may maintain records of communications with you, including phone calls, emails, messages, enquiry details, appointment-related communications, and customer support interactions.

2. How We Use Your Information

The information we collect may be used to:

  • Schedule and manage service appointments

  • Contact you regarding your service request

  • Understand appliance issues and provide appropriate services

  • Arrange appliance repair, maintenance, or cleaning services

  • Generate invoices and process payments

  • Send booking confirmations and service updates

  • Provide warranty or service-related support

  • Improve our services and customer experience

  • Maintain service and customer records

  • Respond to enquiries and customer support requests

  • Comply with applicable legal and regulatory requirements

MS Enterprises does not sell or lease customer personal information to third parties for their own advertising or promotional purposes.

3. Sharing of Information

We may share customer information when reasonably necessary to provide our services or operate our business. This may include sharing information with:

  • Authorized technicians responsible for providing the requested service

  • Suppliers or service partners involved in providing replacement parts or related support

  • Payment service providers for processing transactions

  • Website, hosting, analytics, or technology service providers, where required for website operations

  • Government authorities, regulators, or legal authorities when required by applicable law

We take reasonable steps to ensure that parties handling customer information use it responsibly and maintain appropriate confidentiality.

4. Data Protection

MS Enterprises takes reasonable and practical measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Our security measures may include:

  • Secure storage of customer information

  • Restricted access to customer records

  • Password-protected digital systems

  • Appropriate handling of physical documents

  • Reasonable safeguards for electronic information and communications

However, no method of storing or transmitting information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

5. Data Retention

We retain customer information only for as long as reasonably necessary to:

  • Provide requested services

  • Maintain service and transaction records

  • Fulfill applicable warranty or service obligations

  • Respond to customer enquiries

  • Resolve complaints or disputes

  • Meet applicable legal, accounting, or regulatory requirements

Where permitted by applicable law, you may request deletion of your personal information, subject to any information that we are required to retain for legitimate business or legal purposes.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor interactions, analyze website performance, and provide a better browsing experience.

These technologies may collect information such as general website usage patterns, pages visited, browser information, and other technical information.

You can manage, restrict, or disable cookies through your web browser settings. Disabling certain cookies may affect some website features or functionality.

For more information, please refer to our Cookie Policy.

7. Your Privacy Rights

Depending on applicable laws and regulations, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Object to or request limitations on certain processing activities

  • Request information about how your personal data is being used

Privacy-related requests can be submitted through our contact details or customer support channels. We will review and respond to such requests in accordance with applicable legal requirements.

8. Children’s Privacy

The services provided by MS Enterprises are primarily intended for adults, property owners, businesses, or authorized occupants.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. These third-party websites operate independently and may have their own privacy policies and data practices.

MS Enterprises is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

10. Changes to This Privacy Policy

MS Enterprises may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page along with a revised Last Updated date. We encourage visitors to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, how MS Enterprises handles your personal information, or wish to exercise any applicable privacy rights, please contact us using the contact details provided on our website.

We are committed to handling customer information responsibly and addressing privacy-related concerns in a timely manner.