Terms & Conditions

Last Updated: August 13, 2026

Welcome to MS Enterprises. By using our website or booking any of our appliance repair, maintenance, servicing, or cleaning services, you agree to the following Terms & Conditions. Please read these terms carefully before requesting our services.

1. Scope of Services

MS Enterprises provides repair, maintenance, inspection, servicing, and cleaning solutions for various home and kitchen appliances, including kitchen chimneys, built-in hobs, cooktops, cooking ranges, built-in ovens, microwave ovens, refrigerators, washing machines, dishwashers, air conditioners, and other eligible household appliances.

Service availability may vary depending on your location, appliance type, brand, model, and technician availability.

2. Service Booking and Appointments

Customers are responsible for providing accurate information when booking a service, including:

  • Customer name and contact details

  • Complete service address

  • Appliance type, brand, and model

  • Description of the appliance problem

  • Preferred appointment time, where applicable

Appointment times provided by MS Enterprises are approximate and may change due to traffic, weather conditions, technician availability, operational requirements, or other circumstances beyond our reasonable control.

3. Inspection and Repair Estimates

An inspection or diagnosis may be required before determining the exact cause of an appliance problem.

Any estimate provided before inspection or diagnosis should be considered indicative. The final cost may change if additional faults are identified or replacement parts are required.

Repair work will generally be carried out after the applicable charges are communicated to and accepted by the customer.

4. Service Charges and Payments

Applicable service charges, inspection fees, labour charges, and replacement-part costs will be communicated to the customer as applicable.

Replacement parts, if required, may be charged separately from labour or service charges unless they are specifically included in an agreed service package.

Payment should be made through the payment methods accepted by MS Enterprises, as communicated at the time of service.

5. Spare Parts and Replacements

If an appliance requires replacement components, MS Enterprises may provide suitable parts based on compatibility, quality, availability, and the appliance’s requirements.

The availability of specific branded or original components may depend on the manufacturer, supplier, model, and market availability.

The cost of replacement parts may be separate from service or labour charges unless otherwise specified.

6. Customer Responsibilities

Customers are expected to:

  • Provide accurate information about the appliance and reported problem

  • Provide technicians with safe and reasonable access to the appliance

  • Inform technicians about previous repairs or known issues

  • Ensure the service location is reasonably accessible and safe

  • Follow reasonable instructions provided by technicians during the service

MS Enterprises will not be responsible for delays, unsuccessful service visits, or additional costs resulting from inaccurate information, restricted access, unsafe conditions, or circumstances outside our reasonable control.

7. Repair and Service Warranty

Where a warranty is specifically provided for a particular repair or replacement part, the warranty will apply only according to the terms communicated at the time of service.

A service warranty may not cover:

  • Unrelated appliance faults

  • Physical or accidental damage

  • Misuse or improper operation

  • Unauthorized repairs or modifications

  • Electrical power fluctuations or related damage

  • Normal wear and tear

  • Damage caused by external circumstances

  • Faults unrelated to the original repair

Warranty terms may vary depending on the type of repair, appliance, and replacement component.

8. Cancellation and Rescheduling

Customers may request cancellation or rescheduling of an appointment by contacting MS Enterprises in advance.

Repeated last-minute cancellations, customer unavailability, incorrect service addresses, or situations where the technician cannot reasonably access the appliance may result in an applicable visit or inspection charge.

Any applicable cancellation or visit charges will be communicated to the customer.

9. Limitation of Liability

MS Enterprises and its technicians will take reasonable care while providing services. However, we shall not be responsible for indirect, incidental, or consequential losses arising from circumstances such as:

  • Existing or pre-existing appliance defects

  • Manufacturer-related issues

  • Appliance failure unrelated to the performed service

  • Delays caused by circumstances beyond our reasonable control

  • Normal deterioration of old or damaged appliances

  • Electrical, water, gas, or other external issues affecting appliance operation

Customers understand that repair or servicing of an existing appliance may not guarantee that other unrelated components will continue to operate without failure.

10. Website Usage

The information available on the MS Enterprises website is provided for general informational purposes.

We make reasonable efforts to keep website information accurate and up to date, but service descriptions, availability, pricing, images, offers, and other website content may change from time to time without prior notice.

Website content should not be considered a guarantee of a particular repair outcome or service availability.

11. Intellectual Property

All text, logos, graphics, photographs, images, designs, icons, service descriptions, and other content displayed on the MS Enterprises website are owned by MS Enterprises or used with appropriate authorization.

Unauthorized copying, reproduction, modification, distribution, or commercial use of website content is prohibited without prior written permission.

12. Privacy

Any personal information collected through our website or during the provision of our services will be handled in accordance with our Privacy Policy.

We may use customer information for legitimate business purposes, including service bookings, customer communication, appointment management, payments, service support, and maintaining service records.

13. Force Majeure

MS Enterprises will not be responsible for delays or inability to provide services caused by circumstances beyond our reasonable control. Such circumstances may include severe weather, natural disasters, traffic disruptions, government restrictions, strikes, technical failures, supply shortages, or other unforeseen events.

14. Changes to These Terms

MS Enterprises may update or modify these Terms & Conditions from time to time to reflect changes in our services, business operations, website functionality, or applicable legal requirements.

Any revised terms will be published on this page with an updated Last Updated date. Continued use of our website or services after changes are published may constitute acceptance of the updated terms.

15. Contact Us

If you have questions regarding these Terms & Conditions, our services, charges, appointments, or other service-related matters, please contact MS Enterprises using the contact details provided on our official website.

We are committed to providing reliable appliance repair, maintenance, servicing, and cleaning solutions while maintaining clear and transparent service terms.